Terms of service

Terms & Conditions

Effective Date: January 1, 2026

Welcome to EZPlay Toys ("EZPlay Toys," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the EZPlay Toys website, products, services, customer support, and any purchases made through our website.

By accessing or using our website, creating an account, placing an order, contacting our customer support team, or otherwise using our products or services, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our website and services.

These Terms are intended to protect both you and EZPlay Toys by outlining the rights, responsibilities, and expectations associated with using our website and purchasing our products.

1. Eligibility

You must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction to use this website or purchase products from EZPlay Toys.

If you are using this website on behalf of a company or other legal entity, you represent that you have the authority to bind that organization to these Terms.

By using our website, you affirm that all information you provide is accurate, complete, and current.

2. Products

EZPlay Toys specializes in premium indoor wooden playgrounds, jungle gyms, climbing structures, Swedish wall systems, play accessories, replacement parts, and related children's activity products.

We make every reasonable effort to accurately display product descriptions, specifications, dimensions, colors, images, pricing, availability, and other product information.

However, we cannot guarantee that all information is completely accurate, current, or free of typographical or technical errors.

Actual products may vary slightly due to natural wood characteristics, manufacturing improvements, photography, monitor settings, or supplier updates.

EZPlay Toys reserves the right to discontinue products, update specifications, or modify pricing without prior notice.

3. Product Safety

Our products are designed for residential use unless otherwise stated.

Parents or legal guardians are solely responsible for supervising children during use.

Proper assembly according to the provided instructions is essential for safe operation.

Customers should regularly inspect products for loose hardware, worn components, or damage that could affect safe use.

Failure to assemble, install, or maintain products correctly may increase the risk of injury.

EZPlay Toys is not responsible for injuries resulting from misuse, improper installation, unauthorized modifications, lack of supervision, or failure to follow provided instructions.

4. Pricing

All prices displayed on our website are listed in U.S. Dollars unless otherwise indicated.

Prices are subject to change without prior notice.

Applicable taxes, shipping charges, handling fees, and other charges will be calculated during checkout where applicable.

If we discover an error in pricing after an order has been placed, we reserve the right to:

Cancel the order;
Contact you with corrected pricing;
Provide the opportunity to confirm or cancel your purchase.

5. Orders

Submitting an order through our website does not guarantee acceptance.

EZPlay Toys reserves the right to:

Refuse or cancel any order;
Limit purchase quantities;
Verify billing or shipping information;
Request additional verification before processing;
Cancel orders suspected of fraud or unauthorized activity.

Your order is considered accepted only after an official confirmation email has been sent or shipment has begun.

6. Payment

Payment must be completed using one of the approved payment methods available during checkout.

By submitting payment information, you authorize EZPlay Toys and its payment processors to charge the full amount associated with your purchase, including applicable taxes, shipping fees, and any additional charges disclosed during checkout.

Payment information is processed securely through third-party payment providers. EZPlay Toys does not store full payment card information on its servers.

7. Shipping & Delivery

Estimated shipping dates are provided for convenience only.

Delivery schedules may vary due to:

Product availability
Manufacturing schedules
Carrier delays
Weather conditions
Holidays
Supply chain disruptions
Circumstances beyond our reasonable control

Customers are responsible for providing complete and accurate shipping information.

Risk of loss transfers to the customer once the shipment has been delivered to the shipping address provided during checkout.

8. Returns, Refunds & Warranty

Returns, exchanges, refunds, and warranty claims are governed by our published Return Policy and Warranty Policy.

Products must be returned according to those policies and may be subject to inspection before refunds or exchanges are approved.

Nothing contained within these Terms limits any rights provided under applicable consumer protection laws.

9. Customer Accounts

If you create an account with EZPlay Toys, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

Keep your password secure.
Notify us immediately of unauthorized access.
Ensure information within your account remains accurate.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

10. Customer Reviews & Submitted Content

If you submit reviews, testimonials, photographs, videos, comments, or other content to EZPlay Toys, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, display, and distribute such content for purposes including customer support, product improvement, website content, and showcasing genuine customer experiences.

You agree not to submit content that:

Violates applicable laws;
Contains offensive or defamatory material;
Infringes upon another person's intellectual property;
Contains malware or harmful software;
Misrepresents your identity or experience.

EZPlay Toys reserves the right to remove submitted content at its sole discretion.

11. Customer Care SMS Communications

If you voluntarily provide your mobile phone number and expressly consent, EZPlay Toys may send customer care and transactional SMS messages related to your purchases or inquiries.

These communications may include:

Order confirmations
Shipping notifications
Delivery updates
Customer support communications
Warranty updates
Product support information
Appointment or scheduling confirmations
Responses to customer inquiries

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact our customer support team.

Your consent to receive customer care SMS messages is not a condition of purchasing any product or service.

Wireless carriers are not responsible for delayed or undelivered messages.

Information collected through our SMS program is handled in accordance with our Privacy Policy.

https://ezplaytoys.com/privacy-policy

12. Privacy

Your use of the EZPlay Toys website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information, including information collected through customer care communications.

You can review our Privacy Policy at:

https://ezplaytoys.com/privacy-policy

13. Intellectual Property

All content available on the EZPlay Toys website, including but not limited to text, graphics, logos, icons, product descriptions, photographs, videos, software, designs, manuals, downloadable materials, trademarks, and other intellectual property, is owned by or licensed to EZPlay Toys and is protected by applicable copyright, trademark, and intellectual property laws.

You may access and use our website solely for lawful personal or business purposes related to learning about or purchasing our products.

You may not:

Copy, reproduce, republish, or distribute website content without prior written permission.
Modify or create derivative works based on our content.
Use our trademarks, logos, or branding without authorization.
Use automated tools to scrape or extract website content.

Unauthorized use of our intellectual property may result in legal action.

14. Acceptable Use

When using our website, you agree to use it lawfully and responsibly.

You agree not to:

Violate any applicable local, state, federal, or international law.
Attempt unauthorized access to our systems or customer accounts.
Upload viruses, malware, or malicious code.
Interfere with the operation or security of our website.
Misrepresent your identity or impersonate another individual or organization.
Use our website for fraudulent or deceptive purposes.
Harvest customer information or other data without authorization.
Engage in activities that could disrupt or damage our website or services.

We reserve the right to suspend or terminate access to users who violate these Terms.

15. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other external resources provided for your convenience.

EZPlay Toys does not own or control these third-party websites and is not responsible for their content, services, privacy practices, or availability.

Your use of any third-party website is governed by that website's own terms and privacy policies.

We encourage you to review those policies before providing any personal information.

16. Disclaimer

Our website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, EZPlay Toys disclaims all warranties, whether express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement

Although we strive to provide accurate product information, we do not guarantee that our website will always be free from errors, interruptions, or technical issues.

Parents and guardians are solely responsible for supervising children while using our products.

Customers are responsible for ensuring that products are assembled, installed, inspected, and maintained according to the provided instructions.

Improper assembly, misuse, or lack of adult supervision may result in injury, and EZPlay Toys shall not be responsible for damages arising from such misuse.

17. Limitation of Liability

To the fullest extent permitted by applicable law, EZPlay Toys, its owners, employees, affiliates, contractors, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

Your use of our website;
The purchase or use of our products;
Delays in shipping or delivery;
Temporary website interruptions;
Errors or omissions in website content;
Unauthorized access to your information.

Where liability cannot legally be excluded, EZPlay Toys' total liability shall not exceed the amount paid for the product giving rise to the claim.

18. Indemnification

You agree to defend, indemnify, and hold harmless EZPlay Toys, its officers, employees, affiliates, contractors, agents, successors, and assigns from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys' fees, arising from:

Your violation of these Terms;
Your misuse of our website or products;
Your negligence or improper installation of our products;
Your violation of any applicable law;
Any infringement of another person's rights caused by your actions.

This obligation survives termination of these Terms.

19. Force Majeure

EZPlay Toys shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Severe weather
Pandemics
Government actions
Labor disputes
Transportation disruptions
Supply chain shortages
Internet outages
Utility failures
Acts of terrorism
War
Any other unforeseen circumstances

Performance of our obligations shall be suspended for the duration of such events.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the state in which EZPlay Toys is organized, without regard to its conflict of law principles.

Any legal action arising from these Terms or your use of our website shall be brought exclusively in the appropriate state or federal courts having jurisdiction unless otherwise required by applicable law.

21. Changes to These Terms

EZPlay Toys reserves the right to modify these Terms & Conditions at any time.

Any updates will become effective immediately upon posting to this page unless otherwise stated.

The Effective Date at the top of this document will be updated whenever material changes are made.

Your continued use of our website after any revisions constitutes your acceptance of the updated Terms.

22. Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

Failure by EZPlay Toys to enforce any provision of these Terms shall not constitute a waiver of any right or provision.

23. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any additional policies, guidelines, warranty information, return policies, or notices published on our website, constitute the complete agreement between you and EZPlay Toys regarding your use of our website, products, and services.

These Terms supersede any prior agreements, communications, or understandings relating to the subject matter contained herein.

24. Contact Information

If you have any questions regarding these Terms & Conditions, our products, or our customer support services, please contact us.

EZPlay Toys

Website: https://ezplaytoys.com

Email: support@ezplaytoys.com

Phone: +1 704-629-8017

Business Address: 144 Talbert Pointe Dr, Suite 101 Mooresville NC 28117

Business Hours: Monday–Friday, 10:00 AM–5:00 PM EST (or current support hours)