Privacy policy

Privacy Policy

Effective Date: January 1, 2026

EZPlay Toys ("EZPlay Toys," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, purchase our products, create an account, contact us, or subscribe to receive customer care communications from us, including SMS text messages.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

We may collect:

Full name
Email address
Mobile phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)
Order history
Customer service communications

Device & Technical Information

We may automatically collect:

IP address
Browser type
Operating system
Device identifiers
Website usage data
Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Deliver indoor playgrounds, jungle gyms, replacement parts, and related products
Process payments
Respond to customer inquiries
Provide customer support
Send order confirmations
Send shipping and delivery updates
Send appointment confirmations or scheduling updates (if applicable)
Notify you regarding warranty claims, product recalls, or service-related communications
Improve our website and customer experience
Prevent fraud and enhance security
Comply with legal obligations

3. SMS Communications

If you voluntarily provide your mobile phone number and expressly opt in, you may receive SMS messages from EZPlay Toys related to customer care and transactional purposes.

These messages may include:

Order confirmations
Shipping notifications
Delivery updates
Customer service communications
Appointment or support updates
Warranty notifications
Product or service-related updates that you have requested

Message frequency may vary.

Message and data rates may apply based on your wireless carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact our customer support team.

Your consent to receive SMS messages is not a condition of purchasing any product or service.

4. Mobile Information

Your mobile phone number and SMS consent information are used solely to provide the messaging services you have requested.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing purposes.

We may share your mobile phone number only with trusted service providers that assist us in delivering SMS messages, processing payments, fulfilling orders, providing customer support, or operating our business, and only to the extent necessary to perform those services.

5. How We Share Information

We may share your information with:

Payment processors
Shipping and logistics providers
SMS messaging providers
Email service providers
Website hosting providers
Analytics providers
Fraud prevention providers
Customer support platforms
Government authorities when required by law

These providers are authorized to use your information only for providing services on our behalf.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Enhance your shopping experience

You may manage cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Complete purchases and transactions
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Choices

You may:

Update your account information
Request correction of inaccurate information
Request deletion of your personal information where permitted by law
Opt out of SMS communications by replying STOP
Contact us regarding your personal information

10. Children's Privacy

EZPlay Toys designs products intended for children's play; however, our website is intended for parents, guardians, and adults making purchases.

We do not knowingly collect personal information directly from children under the age of 13 (or the applicable minimum age in your jurisdiction).

If we learn that we have collected personal information from a child without appropriate consent, we will promptly delete that information.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and affiliate partners.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date at the top of this page.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

EZPlay Toys

Website: https://ezplaytoys.com

Terms & Conditions: https://ezplaytoys.com/terms-and-conditions

Email: support@ezplaytoys.com

Phone: 7046298017

Business Address: 144 Talbert Pointe Dr, Suite 101 Mooresville NC 28117