Warranty & Returns
All EZPlay Jungle Gyms come with a 90-Day Defective Merchandise Warranty & Returns Program:
This warranty applies only to orders placed on this website (if you purchased your jungle gym from another retailer, please see your retailer for warranty and returns information). We stand behind the products we sell and are here to make sure that you and your kids will love your EZPlay Jungle Gym purchase.
Please examine all purchased products upon delivery to make sure all items are in good condition. If you receive a defective unit, please initiate an exchange process within 90 days from original ship date.
Returns must include ONLY the defective pieces. Do NOT include any fully functional items or pieces into your Warranty & Returns request. Please keep the original packaging and any non-defective items as we will only warranty and replace the defective pieces.
If the product has physical damage, damage from outside weather and/or evidence of tampering with the product, it will NOT be eligible for warranty exchanges or any refunds or returns.
If you are not familiar with how to install or use the products you received, please take some time to go over the included instructions or feel free to contact us with any questions as we are always glad to help.
Returns Shipping – Please contact our support staff at email@example.com to start the Warranty & Exchange process. Our team will work with you through the process. Please note that returns shipping is NOT pre-paid, but will be refunded upon receipt of defective items. Customers are responsible for shipping the RMA items to EZPlay, unless you received a DOA or a wrong item.
If you would like to return your product for a refund, please note that we will only accept non-assembled units. We will not be able to offer a refund if the unit shows that it has been assembled.
For non-assembled units we will refund the full cost of the unit back to the payment source originally used to place the order. Customer is responsible for shipping costs.
Inspection & Warranty
Upon receipt of returned items, our RMA Technicians will inspect and test your equipment. If found defective we will send out a replacement of the defective product at no cost, as long as the product is available. If the product is not available, EZPlay will issue store credit or a refund to the original form of payment used.
If your equipment is determined that it is fully functional, you will be notified via phone or email and EZPlay reserves the right to return the products back or issue a store credit.
Please allow 3-5 business days for your product to be inspected and tested after it is delivered to us. If any refunds are issued to your original method of payment, please allow 1-5 business days for the credit to post to your account.