FAQ & Support

Once your order is shipped you should receive a confirmation email with the tracking number. If after 2 business days of placing the order you still have not received a tracking number, please contact our support team at support@ezplaytoys.com

Payment Policy

Accepted Methods of Payment:

• Credit Cards (Visa, Master Card, Discover, American Express)
• PayPal

Credit Card Charges:

Your credit card will be charged once the order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded.

Credit Card Chargebacks & Scams

Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.

Shipping Policy

Turnaround
We process and ship orders Monday through Friday 10AM – 5PM (excluding U.S. Holidays). In most circumstances, orders placed within those times will ship same day, but our official processing time is up to 2 days in case of increased order volume or inclement weather/delays in carrier pickups. The amount of time the order will take to get to you will depend on the shipping method you’ve selected.

Carriers
All orders are shipped via UPS. We offer UPS Ground, UPS 2nd Day Air and UPS Next Day Air services.

Order Tracking
Once your order is shipped you should receive a confirmation email with the tracking number. If after 2 business days of placing the order you still have not received a tracking number, please contact our support team at support@ezplaytoys.com

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page the cost of shipping will be shown and you have the option not to complete the order if you for any reason change your mind. Sales tax may be collected for non-labor items in Illinois.

All EZPlay Jungle Gyms come with a 90-Day Defective Merchandise WarrantyReturns Program:

This warranty applies only to orders placed on this website (if you purchased your jungle gym from another retailer, please see your retailer for warranty and returns information). We stand behind the products we sell and are here to make sure that you and your kids will love your EZPlay Jungle Gym purchase.

Please examine all purchased products upon delivery to make sure all items are in good condition. If you receive a defective unit, please initiate an exchange process within 90 days from original ship date.

Returns

Returns must include ONLY the defective pieces. Do NOT include any fully functional items or pieces into your WarrantyReturns request. Please keep the original packaging and any non-defective items as we will only warranty and replace the defective pieces.

If the product has physical damage, damage from outside weather and/or evidence of tampering with the product, it will NOT be eligible for warranty exchanges or any refunds or returns.

If you are not familiar with how to install or use the products you received, please take some time to go over the included instructions or feel free to contact us with any questions as we are always glad to help.

Returns Shipping – Please contact our support staff at support@ezplaytoys.com to start the Warranty Exchange process. Our team will work with you through the process. Please note that returns shipping is NOT pre-paid, but will be refunded upon receipt of defective items. Customers are responsible for shipping the RMA items to EZPlay, unless you received a DOA or a wrong item.

Refunds

If you would like to return your product for a refund, please note that we will only accept non-assembled units. We will not be able to offer a refund if the unit shows that it has been assembled.

For non-assembled units we will refund the full cost of the unit back to the payment source originally used to place the order. Customer is responsible for shipping costs.

Inspection Warranty

Upon receipt of returned items, our RMA Technicians will inspect and test your equipment. If found defective we will send out a replacement of the defective product at no cost, as long as the product is available. If the product is not available, EZPlay will issue store credit or a refund to the original form of payment used.

If your equipment is determined that it is fully functional, you will be notified via phone or email and EZPlay reserves the right to return the products back or issue a store credit.

Please allow 3-5 business days for your product to be inspected and tested after it is delivered to us. If any refunds are issued to your original method of payment, please allow 1-5 business days for the credit to post to your account.

Generate stable income featuring our incredible jungle gyms!

If you have a web site or a social channel marketplace, you can begin earning commission by promoting and selling our indoor jungle gyms that inspire kids to be physically active and healthy.

Kids LOVE playing on EZPlay playsets and we received hundreds of great reviews written by happy parents. We have more than 37,000 followers on Facebook who regularly engage with our posts. Our brand is highly recognizable among the target audience. All of this makes it easier for you to start making sales immediately after we sign a partnership agreement.

Our products are made out of high quality ash wood, coupled with strong bolts and fixtures to provide a sturdy structure. Water soluble paints and varnishes provide an environmentally friendly finish that is pleasing to the touch. Simple set-up and storage allow kids to play anytime they want. EZPlay indoor playgrounds are convenient even for small apartments.

All this as well as amazing design make Panda Playground and Koala Adventure very popular on the market.

Our affiliate program offers great benefits, is easy and free to join.

Benefits of Joining:

• High-rated innovative products that are perfect almost for any family with kids aged 1-10.
• Commission rate of $25 on every jungle gym sale.
• Tracking and detailed reporting options provided through the convenient iDev Affiliate Data.
• Our regular support in marketing and promotion.

How to Join:

• Use the link to join our affiliate page on iDev affiliate;
• After we accept your account, you'll get the affiliate link and you will be able to start selling EZPlay jungle gyms;
• Please use only the link provided by iDev affiliate so we'll be able to track all sales;
• PLEASE NOTE that we currently perform sales only in the United States and we do not ship to other countries.

How will it work?

As an affiliate, you decide what type of store you want to build. By means of the ezplaytoys.com logo, banners, and product links, you receive $25 of commissions on any jungle gym sold as a result of your link to ezplaytoys.com! We courteously handle the details, including transaction, processing, and customer service.

We want to highlight one more time that we currently ship only to the U.S. customers.

Get started today - use the link to enter the affiliate program. We can’t wait to hear from you!

Best regards,

Affiliate Partnerships | ezplaytoys.com

marketing@ezplaytoys.com

Give the gift of an indoor playground adventure to someone you love!

E-Gift Cards can be used to purchase any of our products offered on our website.

No expiration date or fees.