Payment & Shipping Information

Payment Policy

Accepted Methods of Payment:

  • Credit Cards (Visa, Master Card, Discover, American Express)
  • PayPal

Credit Card Charges:

  • Your credit card will be charged once the order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded.

Credit Card Chargebacks & Scams

Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.

Shipping Policy

Turnaround
We process and ship orders Monday through Friday 10AM – 5PM (excluding U.S. Holidays). In most circumstances, orders placed within those times will ship same day, but our official processing time is up to 2 days in case of increased order volume or inclement weather/delays in carrier pickups. The amount of time the order will take to get to you will depend on the shipping method you’ve selected.

Carriers
All orders are shipped via UPS. We offer UPS Ground, UPS 2nd Day Air and UPS Next Day Air services.

Order Tracking
Once your order is shipped you should receive a confirmation email with the tracking number. If after 2 business days of placing the order you still have not received a tracking number, please contact our support team at support@ezplaytoys.com

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page the cost of shipping will be shown and you have the option not to complete the order if you for any reason change your mind. Sales tax may be collected for non-labor items in Illinois.